The visit itself
The assessor spends unhurried time with the person, adapting completely to their communication — words, gestures, behaviour, or simply time spent alongside them. There are no tests to pass and no right answers; the assessor is there to understand the person’s experience of where they live and how they are cared for.
Around the visit
- Care records and the care plan are reviewed
- Staff who know the person well are spoken with
- Family and representatives are consulted — in person, by phone or video
- The environment and daily restrictions are observed first-hand
How long it takes
Visits typically last one to two hours, with consultation calls arranged flexibly around families’ lives, including evenings where needed.
Guides are available in multiple formats, including easy-read and large print.