How to complain
Contact us by email at admin@libertyassessments.co.uk, by phone on 01482 770330, or in writing. Tell us what happened, when, and what outcome you’re seeking. Someone can complain on your behalf with your consent.
What happens next
- Acknowledgement within 3 working days
- Investigation by a senior team member not involved in the matter
- A full written response within 20 working days, or an explanation and revised date if more time is genuinely needed
- Clear signposting to independent escalation routes, including the relevant professional regulator, if you remain dissatisfied